Set out below are the terms on which  Premier Laser & Skin  provides service to its clients. Please ensure that you have read and fully understood them prior to booking any  treatment.

  1. Appointments and Cancellation Policy
  • All therapists  at Premier Laser & Skin are trained and approved in accordance with the company’s treatment protocols and therefore we do not guarantee continued treatment with a named therapist.
  • If you need to cancel or rearrange your appointment, please give us 48 hours notice. Failure to give 48 hours notice to  cancel or rearrange your appointment will result in the loss of the treatment from your prepaid course of treatments or deposit being redeemed.
  • Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment.
  • Premier Laser & Skin will endeavour to ensure that your appointment runs according to arranged  time; however, should we need to cancel your appointment at short notice , we will make every effort to contact you in advance.
  • Prior to your appointment we will inform you of any preparation required  such as shaving, make up removal, avoidance of sun exposure etc. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or cancellation fees being charged.
  1. Refund Policy
  • We offer a full refund policy on any unopened products returned in a saleable condition with an original receipt within 14 days of purchase.
  • Opened products cannot be refunded. However, if a product has caused any adverse reaction, please come back to the clinic with the product so that we can carry out an analysis, and if appropriate we can substitute the product which is causing an adverse reaction.
  • Any adverse reaction must be reported within 48 hours of your appointment.
  • We offer a full refund policy on any uncommenced treatment courses within 7 days of purchase.
  • We cannot refund any treatment course that has already commenced.
  • If you would like to change your treatment programme, we are happy to transfer any outstanding balance from untaken treatments to other services only.
  • No refunds are offered for any treatments that form part of a promotional offer.
  1. Liability Policy
  • Premier Laser & Skin will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
  • It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
  • The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Premier Laser & Skin regarding the care of a treated area.
  1. Complaint Policy
  • We always try to give the best service possible, but there may be times when you feel that this has not happened. you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, we will be pleased to help.
  • The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive a letter within two days of lodging the complaint that an investigation into the matter is under way.
  • During the course of the investigation, we may require you to attend an additional consultation meeting  with the practitioner involved in your treatment. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic’s manager will review your case.
  • If the complaint cannot be resolved at local clinic level, the matter will be referred to our regional manager.
  • This is a summary of the complaints procedure. A full version is available upon request.

Premier Laser & Skin is a trading name of Premier Laser Clinic (UK) Limited.