TERMS & CONDITIONS

Terms & Conditions

Set out below are the terms on which Premier Laser & Skin provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.

REFUND POLICY

Please note that we do not offer refunds on any treatments received or products used. However, if you change your mind about a purchased treatment within 14 days and no sessions have been redeemed, we are happy to exchange it for another treatment or product or offer you a credit note. If for any medical reason you are advised not to continue with your course of treatments, please obtain a medical record report from your doctor. The unredeemed sessions will be refunded proportionally.

CANCELLATION POLICY

A session will be redeemed or a charge will be applicable for candidates who do not provide 48 hours’ notice. Depending on whether you are on a course of treatments or purchasing a single session:

  • If you give 48 hours’ notice no penalty will be incurred
  • If you cancel less than 48 hours or do not show up for your booked appointment, then you will lose that session

SPECIAL CONDITIONS

Please notify us before booking your treatments if you have high blood pressure, special physical concerns, diabetes, or are you are pregnant.

PAYMENT POLICY

Correct payment must be received before treatments start at each booked appointment. This is generally in full or can be via our finance option. If you refuse to pay in advance, we have the right to refuse to treat you. Instalments must be paid at correct intervals, which is 50% at your consultation/first treatment, 25% on your second treatment and 25% on your third treatment. A two-part instalment can only be applied for treatments over £500, and a three-part instalment option is applicable for treatment courses above £1000. If undertaking our finance option, a deposit of 15% must be taken prior to commencement of treatment.

PRACTITIONERS

While we will make every effort to meet your request, we cannot guarantee a specific practitioner. All practitioners are trained in all undertaken treatments and protocols to ensure your comfort and treatment efficacy at all times.

MAKE UP

Please be advised make-up, deodorant, perfume, and oil-based products must be removed prior to treatments. Practitioners will cleanse the area, however we cannot be help responsible for all of the above products that may lay dormant in the skin pores and can cause an adverse reaction.

LIABILITY POLICY

Premier Laser & Skin will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Premier Laser & Skin regarding the care of a treated area.

COMPLAINT POLICY

We aim to provide the best possible service and care to you when delivering a consultation or treatment.

In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager or their designated deputy as soon as possible.