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Terms and Conditions

Important Notice

While Premier Laser & Skin Clinic strives to provide accurate product and pricing information, pricing or typographical errors may occur during website upgrades, emails & maintenance. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Premier Laser & Skin Clinic shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Premier Laser & Skin Clinic may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Set out below are some of the terms on which Premier Laser & Skin provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.

Refund Policy

Premier Laser & Skin Clinic do not offer refunds for treatment received. However, if you change your mind within 14 days of purchasing a course of treatment, if no sessions have been redeemed, you are entitled to a full refund. If, for any medical reason, you are advised not to continue with your course of treatments, please obtain a medical report from your doctor. If you have used any sessions, then this will be deducted from your refund value as a pay-as-you-go cost.  Due to clients’ safety,  we are unable to offer refunds on retail products purchased. Premier Laser & Skin Clinic cannot be held responsible for any unknown side effects that may occur as a result of laser treatments. Non-attended appointments not cancelled within terms will count as a treatment used.

If you wish to amend your package or request a refund Premier Laser and Skin clinics can help to assist within the first 14 days of purchase.

Please note our laser hair removal packages have an expiry of 18 months from the purchase date.

REACTIONS TO PRODUCTS

Please note: It is the customer’s responsibility to patch-test any product prior to use. Always check the compatibility of any purchased products with other material facts that can affect the results described. Please bear in mind these are very active products, so you may well see a change in your skin.

If you have followed the above process but feel that you have had a reaction to a product, please immediately report this in writing to the clinic where your purchase was made.

Depending on the issue with the item, you may be required to complete a comprehensive Product Reaction Form, and any item(s) in question will be sent back to the manufacturer for thorough testing. We request that you notify us within 14 days of purchase with photographs of the reaction so that we can investigate this further.

If a return/refund / replacement/exchange is required due to a reaction, we will provide full details on what to do during email correspondence.

Clinic Transfer Policy

Please note we cannot transfer treatments from clinic to clinic due to treatment records and clients must continue and finish their course at the chosen/paid clinic.

If you wish to transfer, it must be a new treatment or course.

Complaints

Complaints procedure

At Premier Laser & Skin Clinic, we pride ourselves on delivering outstanding professional customer service to all our clients. We treat all our clients with the utmost care, compassion, and respect. However, there may be times when the service you have received does not meet the high standards we aim to deliver.

Should this happen, the most effective way to resolve any concern is by letting the Clinic Manager or Practitioner know immediately after the service or treatment that you have received. They will listen to your concerns and aim to resolve your complaint efficiently and effectively. You can also contact us via phone at 02038718218 or via  email at customercomplaintpremierlaserclinic.co.uk

You should normally make your complaint within six months of the incident you are concerned about. Premier Laser may be willing to investigate complaints after this time where there is a realistic opportunity to conduct a fair and effective investigation and if you have a good reason for not acting sooner.

Complaints process and timeline

  1. If you wish to voice your complaint, you can do so in person at the clinic, by phone or via email: [email protected]
  2. Your complaint will be acknowledged within 24h in person, by phone or email depending on the way you have decided to bring it to our attention.
  3. After it has been acknowledged, it will be passed to the relevant member of the Management Team, depending on the nature of the complaint (Clinic Manager or Company Trainer), which will investigate and contact you within 2-5 working days to discuss further and provide resolution.
  4. In the event you are not satisfied with the outcome, please escalate it by sending us an email to:[email protected] which at the escalation stage will be passed to Senior Management. They will review your complaint and the resolution provided, then will contact you within 2-5 working days with a final outcome. Should the investigation take longer than this, the complaint will be updated every 7 working days.

COVID update on refunds

Any refund requests will need to be notified to the clinic within the first 14 days of purchasing.

Due to the pandemic over the last few years, Premier Laser and Skin is not able to refund anyone who is relocating. However, we can transfer your remaining package to a friend or family member.

We are not able to issue a refund for finance taken from Omniport (unless it is within the 14-day cooling-off period).

Refunds can only be issued on the basis of a medical condition with a doctor’s document provided – we do not class pregnancy as a medical condition.

We will only be able to issue a refund on long-term medical conditions.

Please contact your assigned clinic for a refund request. Your refund will be acknowledged within 72 hours and will only be issued once we have received the Medical document and confirmed this by a member of our team.

Premier Laser and Skin will do our utmost to assist and help you with your journey going forward.

Cancellation Policy

A session will be redeemed, or a charge will be applicable for clients who do not provide 48 hours’ notice. Depending on whether you are on a course of treatments or purchasing a single session:

  • If you give at least 48 hours’ notice of cancellation, no penalty will be incurred.
  • If you cancel less than 48 hours before your appointment or do not show up for your booked appointment, then you will lose that session.

Medical and Physical Conditions

Please notify us before booking your treatments if you have high blood pressure, special physical concerns, diabetes, are you are pregnant, or have a history of skin pigmentation.

Payment Policy

Correct payment must be received before treatments start at each booked appointment. This is generally in full or can be via our finance option. If you refuse to pay in advance, we have the right to refuse to treat you. Instalments must be paid at the correct intervals as agreed by the clinic. If undertaking our finance option, a deposit of 20% must be taken prior to the commencement of treatment.

Practitioners

While we will make every effort to meet your request, we cannot guarantee a specific practitioner or a practitioner of a specific gender. All practitioners are trained in all treatments and protocols undertaken to ensure your comfort and treatment efficacy at all times.

MAKE UP

Please be advised make-up, deodorant, perfume, and oil-based products must be removed prior to treatments. Practitioners will cleanse the area, however we cannot be held responsible for any visual product that may lay dormant in the skin pores which can cause an adverse reaction.

LIABILITY POLICY

Premier Laser & Skin will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of or in connection with, its provision of any goods and/or services to the client. Your statutory will be protected.

It is the client’s responsibility to ensure that he/she provides us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Premier Laser & Skin regarding the care of a treated area.

COMPLAINT POLICY

We aim to provide the best possible service and care to you when delivering a consultation or treatment.
In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager or their designated deputy as soon as possible.

MACHINE MAINTENANCE POLICY
In the event of machine maintenance, we will need to reschedule your appointment and aim to notify you as soon as possible. This is to ensure we maintain a continuous high level of service.
TREATMENT SESSIONS POLICY
All Laser Hair Removal packages (both Women’s and Men’s) are to be booked as one appointment and all areas included in the package need to be treated during that appointment. Please note we are unable to split the treated areas into multiple appointments.

Special Offers Terms and Conditions

(Please note special offers are not valid in Bromley or Virginia Water Clinic.)

May 2024

Laser Hair Removal Full Body + Face Package £999.

Customers may acquire the full-body laser hair removal package, which comprises six sessions and one full-face session, at the rates outlined in the marketing materials.

  • The full-body laser hair removal package encompasses all areas provided by Premier Laser & Skin Clinics, as periodically detailed in the marketing materials. This package excludes any areas not currently available at Premier Laser & Skin Clinic.
  • Customers may choose to exclude any area from their full-body laser hair removal package.
  • Customers are required to inform the staff when booking and upon arrival at each session about any area they have excluded from the package. There is no price reduction for areas removed from the package.
  • Reservations must be made for all laser hair removal treatments.
  • The terms of our cancellation policy apply.
  • Appointments for this package may not always be accessible on all days.
  • Advance payment is required.
  • The package is strictly personal and non-transferable. Photo identification may be requested.
  • The terms of our refund policy apply.
  • This offer can be combined with face packages up to 60% OFF. This offer cannot be combined with any other discounts, codes, or vouchers.

Tummy Sculpting Packages: For £1,497

The discounts applied to each package are based on the regular pre-paid rates for Morpheus8, iPixel, and Coolsculpting.

  • Clients are welcome to purchase multiple packages, but full payment must be made upfront, and our refund policy terms will apply.
  • The total cost of the package must be paid before any treatments begin.
  • Bookings are required for each treatment included in the package.
  • The terms of our cancellation policy apply.
  • Treatments or cycles specified in each package are non-exchangeable.
  • A Premier Laser & Skin Clinic Therapist will recommend the appropriate timing for each treatment within the purchased package; however, clients are responsible for scheduling their treatments well in advance to ensure availability.
  • Treatments must be redeemed at the clinic where the package was initially purchased.
  • All packages come with a 12-month expiry date from the time of the first treatment redemption.
  • This offer cannot be combined with any other discounts, codes, or vouchers.
  • Clients must discuss any concerns with Premier Laser & Skin Clinic before starting treatments, and a consent form must be signed.
  • Clients are expected to adhere to all home care protocols advised by the Premier Laser & Skin Clinic Therapist, which may include skincare and dietary recommendations.

Hydrafacial Deluxe: Purchase 2 and receive 1 Free for £298.

The advertised savings are based on the regular pre-paid rate for the Hydrafacial Full-Face Deluxe.

  • Customers are welcome to buy multiple packages, subject to full upfront payment and adherence to our refund policy.
  • Payment for the entire package must be made prior to any treatments being administered.
  • Individual appointments must be scheduled for each treatment within the package.
  • The terms of our cancellation policy apply.
  • The treatments included in the package cannot be substituted for others.
  • While our therapists will recommend suitable intervals between treatments, it’s the client’s responsibility to schedule appointments in advance.
  • All treatments within the package must be utilized at the clinic where the package was originally purchased.
  • Packages expire 12 months from the date of purchase.
  • This offer cannot be combined with any other discounts, codes, or vouchers.
  • Clients must disclose any concerns to Premier Laser & Skin Clinic before starting treatments and sign a consent form. Individuals with a shellfish allergy are advised against this treatment.
  • Clients must adhere to the at-home skincare protocols recommended by our therapists.

Coolsculpting from £207

The 59% discount applied to a package of 16 Cycles costs £3,312. The price is calculated per cycle and is based on the regular pre-paid rates for Coolsculpting.

  • Clients are welcome to purchase multiple packages, but full payment must be made upfront, and our refund policy terms will apply.
  • The total cost of the package must be paid before any treatments begin.
  • Bookings are required for each treatment included in the package.
  • The terms of our cancellation policy apply.
  • Cycles specified in each package are non-exchangeable.
  • A Premier Laser & Skin Clinic Therapist will recommend the appropriate timing for each treatment within the purchased package; however, clients are responsible for scheduling their treatments well in advance to ensure availability.
  • Treatments must be redeemed at the clinic where the package was initially purchased.
  • The package comes with a 12-month expiry date from the time of the first treatment redemption.
  • This offer cannot be combined with any other discounts, codes, or vouchers.
  • Clients must discuss any concerns with Premier Laser & Skin Clinic before starting treatments, and a consent form must be signed.
  • Clients are expected to adhere to all home care protocols advised by the Premier Laser & Skin Clinic Therapist, which may include skincare and dietary recommendations.

Yearly Skin Treatment Subscription Terms and Conditions

  1. Subscription Description: The Yearly Skin Treatment Subscription offers customers one skin treatment per month, allowing them to mix and match treatments or stick to a favourite. Customers can select from a range of skin treatments, including Carbon Spectra Hollywood Peel, HydraFacial, DermaPen, ClearSkin, Herbal Green Peel Mela White, and DermaLux LED Light Therapy.
  2. Subscription Duration Options: Customers can choose between three membership duration options: 3 months, 6 months, or 12 months.
  3. Membership Benefits:
    • 3-Month Membership: Ideal for customers seeking a skin health boost, offering complete control over their skin health for a Pick-me-up price of £525 total (£175 monthly).
    • 6-Month Membership: This membership is perfect for those looking for maintainable skin refreshments or desiring a variety of top treatments for flawless, hydrated skin. It costs £900 in total (£150 monthly).
    • 12-Month Membership: Designed for individuals serious about achieving a total skin transformation, offering significant savings of nearly £1000, with a total price of £1,500 (£125 monthly).
  4. Payment Options: The total subscription price is £900 for the 6-month membership and £1,500 for the 12-month membership, which can be paid monthly. Customers can choose to split the payment into 3 or 12 instalments using Klarna.
  5. Membership Terms:
    • Full upfront payment for the entire subscription is required prior to the commencement of treatments.
    • Customers must adhere to the scheduled monthly appointments for the duration of their membership.
    • Treatments cannot be transferred or exchanged for cash.
    • Any changes to the subscription plan must be communicated to Premier Laser & Skin Clinic in advance.
  6. Treatment Selection: Customers are encouraged to select their desired treatment at the time of booking each appointment. However, they have the flexibility to choose different treatments each month or stick to a favourite.
  7. Cancellation Policy: The terms of our cancellation policy apply.
  8. Refund Policy: our refund policy terms will apply.
  9. Clinic Location: All treatments must be utilized at Premier Laser & Skin Clinic.
  10. Health and Safety: Customers are required to disclose any health concerns or allergies before starting treatments. Individuals with specific allergies or medical conditions may be advised against certain treatments.
  11. Membership Renewal: Memberships do not auto-renew at the end of the subscription period. Customers may choose to renew their subscription if desired.
  12. Promotion Limitations: This offer cannot be combined with any other discounts, codes, or vouchers.

Laser Hair Removal up to 60%

Customers may acquire any laser hair removal package of 6,8, or 10 sessions at the rates outlined in the marketing materials.

  • The laser hair removal packages encompass all areas provided by Premier Laser & Skin Clinics, as periodically detailed in the marketing materials. These packages exclude any areas not currently available at Premier Laser & Skin Clinic.
  • Customers may choose to exclude any area from the full-body laser hair removal package.
  • Customers are required to inform the staff when booking and upon arrival at each session about any area they have excluded from the package. There is no price reduction for areas removed from the package.
  • Reservations must be made for all laser hair removal treatments.
  • Appointments for the packages may not always be accessible on all days.
  • Advance payment is required.
  • The packages are strictly personal and non-transferable. Photo identification may be requested.
  • The terms of our cancellation policy apply.
  • The terms of our refund policy apply.
  • This offer can be combined with face packages and the Laser Hair Removal Full Body+Face for £999. This offer cannot be combined with any other discounts, codes, or vouchers.

Friend Referral

  • The referrer must be an existing client of Premier Laser & Skin
  • Credit is valid for 12 months.
  • Credit is only valid once the New Client purchases their first treatment.
    The minimum spend is £200.
  •  There is no maximum number of friends you can refer.
  • Credit cannot be redeemed against retail products or injectables.
  • No cash alternative can be offered
  • £50 credit must be used in full. No change can be given or carried
    forward.
  • Refer a friend digital card must be shown in the clinic to redeem
  • Cannot be used in conjunction with any other offers.

 

Student Beans

  • The code of 50% Off savings specified for laser hair removal is calculated at a normal single price.
  • Clients may purchase one time. However, payment must be made upfront in full, and the terms of our refund policy apply.
  • The full price is payable in advance of any treatments.
  • Bookings must be made for each treatment within the package.
  • Appointments cancelled, missed or changed without 24 hours’ notice will be deemed to have been taken and deducted from the client’s package.
  • The chosen single treatment cannot be exchanged for other treatments.
  • All single treatments must be redeemed at the clinic where the purchase was originally done.
  • All single treatments have a 12-month expiry on redemption.
  • It is not to be used in conjunction with any other offer or promotion.
  • Clients must inform Premier Laser & Skin Clinic of their concerns prior to commencing any treatment, and a consent form must be signed.
  • The client must follow all at-home protocols recommended by the Premier Laser & Skin Clinic Therapist. This may include skincare guidelines.

Free treatment Soho (Expired)

Please note T&Cs apply for our free treatment offer in February 2024
Offer is subject to availability & First 10 clients to call to redeem,

Coupons

Available for selected treatments only. Not available in conjunction with other offers. Minimal spending amount may apply; see details below:

  • NEW50: This offer is valid exclusively for the initial single session and applies solely to new clients eager to experience one Laser Hair Removal area. The clinic reserves the right to decline treatments discounted with the New50 promotion for existing clients.
  • VIP coupon (VIP100): minimum spend £200
  • Injectables coupon: valid only for injectables
  • Skin coupon: valid only for skin treatments excluding Thermage and Deramalux LED
  • £100 OFF SKIN Flash sale: Valid on NEW CLIENTS ONLY  (expired)
  • Coupons cannot be used in conjunction with other offers.
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